Data Controller
Contents
Who We Are
InkHive Printers is a commercial printing business based in Waltham Cross, Enfield, United Kingdom. We provide printing, garment, signage, design, and related services to individuals and businesses.
InkHive Printers is the Data Controller for the personal data collected through this website and in connection with our services. This means we are responsible for deciding how and why your personal data is processed.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Data We Collect
Information You Provide to Us
- Name, email address, telephone number, and postal address
- Company name and billing or delivery details
- Order details, artwork files, and design instructions
- Messages, enquiries, and any other content you send us
- Account login credentials if you register on our website
Information Collected Automatically
- IP address and browser type
- Pages visited, time spent on site, and referring URLs
- Device and operating system information
- Cookie and tracking data (see Section 8)
How We Collect Your Data
We collect personal data through the following means:
- When you place an order through our website or in store
- When you contact us by email, telephone, or via our enquiry or send-artwork forms
- When you create an account on our website
- When you subscribe to marketing communications
- Automatically via cookies and website analytics tools when you browse our website
Legal Basis for Processing
Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
- Contract: Processing is necessary to fulfil an order or provide a service you have requested.
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and communicating with existing customers — provided these interests are not overridden by your rights.
- Legal Obligation: Processing is required to comply with a legal obligation, such as tax and accounting records.
- Consent: Where you have given clear consent, for example when signing up to receive marketing emails. You may withdraw consent at any time.
How We Use Your Data
We use your personal data to:
- Process and fulfil your orders and deliver your products
- Communicate with you about your order, enquiry, or account
- Provide customer support and handle complaints
- Send you marketing communications where you have consented or where we have a legitimate interest in doing so
- Improve our website, services, and customer experience
- Detect and prevent fraud or misuse of our services
- Comply with our legal and regulatory obligations
We will never sell your personal data to third parties.
How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Our general retention periods are:
- Order and transaction records: 7 years (for tax and accounting compliance)
- Customer account data: For the duration of your account, plus 2 years after last activity
- Enquiry and contact data: Up to 2 years from last contact
- Marketing preferences: Until you withdraw consent or unsubscribe
After these periods, your data will be securely deleted or anonymised.
Who We Share Your Data With
We do not sell or rent your personal data. We may share it with trusted third parties only where necessary:
- Delivery and courier services — to fulfil and track your order (e.g. Royal Mail, DHL, UPS)
- Payment processors — to securely process your payment
- Website and IT service providers — including our hosting provider and WordPress platform
- Analytics providers — such as Google Analytics, to help us understand website usage
- Legal or regulatory authorities — where required by law
All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.
Cookies
Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how visitors use our site.
Types of Cookies We Use
- Essential cookies: Required for the website to function correctly (e.g. shopping cart, login sessions)
- Analytics cookies: Help us understand visitor behaviour (e.g. Google Analytics)
- Preference cookies: Remember your settings and choices
- Marketing cookies: Used to deliver relevant advertising (e.g. Google Ads)
You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of some areas of our website.
For full details, please see our Cookie Policy.
Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal obligations.
Request that we limit how we process your data.
Object to processing based on legitimate interests or for direct marketing.
Request your data in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.
Lodge a complaint with the ICO at ico.org.uk.
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13.
If you believe a child has provided us with personal data without parental consent, please contact us immediately at [email protected] and we will take steps to delete it promptly.
Links to Other Websites
Our website may contain links to third-party websites including our courier partners (DHL, UPS, Royal Mail) and other services. This Privacy Policy applies only to inkhiveprinters.co.uk.
We are not responsible for the privacy practices of third-party websites and recommend you review their privacy policies before providing any personal data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date of the most recent revision is shown at the top of this page.
We encourage you to review this page periodically. Continued use of our website following any changes constitutes acceptance of the updated policy.
Contact & Complaints
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Sat: 10:30am–4:00pm · Sun: Closed
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
InkHive Printers · Waltham Cross, Enfield, Hertfordshire · 01992 763304 · inkhiveprinters.co.uk
This policy was last reviewed in August 2026 · Terms & Conditions · Cookie Policy