Return Window
From the date you receive your order
Refund Processing
To your original payment method once approved
Custom Print Items
Personalised goods cannot be returned unless faulty
Our Returns Promise
At InkHive Printers, we take pride in the quality of everything we produce. If you are not completely satisfied with your order, you may return eligible items within 14 days of receipt for a refund or exchange.
Please read this policy carefully before returning any items. If you have any questions at all, our team is happy to help — see the contact details at the bottom of this page.
Conditions for Returns
To be eligible for a return, items must meet all of the following conditions:
- Returned within 14 days of the date you received your order
- Unused and undamaged — in their original condition with all tags, labels, and packaging intact
- Accompanied by proof of purchase — your order confirmation email or receipt
- Securely packaged for return transit — we recommend using the original packaging where possible
Items that do not meet these conditions may not be accepted for return and will be sent back to you at your cost.
How to Return an Item
Please follow these steps to return an item. Do not send items back without contacting us first — unauthorised returns may not be processed.
Contact Us
Get in touch with our team by calling 01992 763304 or emailing [email protected]. Please have your order number ready and let us know which item(s) you wish to return and why.
Receive Your Return Authorisation
Our team will review your request and issue a Return Authorisation Number along with the return address and full instructions. Returns sent without authorisation may be refused.
Pack & Send
Securely package your item(s) and send them to the address provided. We strongly recommend using a tracked or signed-for delivery service and retaining proof of postage, as we cannot be held responsible for items lost in return transit.
Inspection & Confirmation
Once received, we will inspect the returned item(s) and notify you of the outcome by email within 3 working days.
Refund Process
If your return is approved, we will process your refund within 7 business days of receiving and inspecting the returned item(s). Refunds are credited to your original payment method.
You will receive an email confirmation once your refund has been processed. Please allow additional time for your bank or card provider to credit the funds to your account — this is typically 3–5 business days depending on your provider.
Non-Returnable Items
The following items are not eligible for return or refund except where they are proven to be faulty or not as described:
Custom & personalised print items — including leavers hoodies, branded garments, and any product produced to your specification
Approved proof items — products produced correctly to a proof you approved in writing
Items not in original condition — damaged, used, or missing parts for reasons not due to our error
Items returned after 14 days — outside the return window without prior written agreement from us
This does not affect your statutory rights under the Consumer Rights Act 2015. If an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund regardless of whether it is a custom item.
Exchanges
We are happy to exchange items that are faulty, damaged, or incorrectly supplied. Please contact us within 14 days of receipt using the details below and we will arrange a like-for-like replacement at no additional cost to you.
If you wish to exchange a non-faulty item for a different size or variant, please contact us to discuss — this is subject to stock availability and may require the return of the original item in unused condition.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged in transit, or different from what you ordered, please contact us within 14 days of receipt and provide:
- Your order number
- A clear description of the fault or discrepancy
- Photographs of the fault or damage where possible
We will arrange a free return, reprint, or full refund as appropriate. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
InkHive Printers · 77 High Street, Waltham Cross, Hertfordshire, EN8 7AF · 01992 763304 · inkhiveprinters.co.uk
This policy was last reviewed in August 2026 · Terms & Conditions · Privacy Policy